FAQ
Frequently Asked Questions (FAQ)
General Questions
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What types of jewelry do you offer? We offer a diverse jewelry collection for men and a separate collection for women, along with a selection of unisex items.
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What materials are your jewelry made from? All of our jewelry is crafted from high-quality 925 sterling silver.
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Do you use real diamonds in your jewelry? Most of our collection features moissanite diamonds, which are known for their brilliance and durability, and they pass the diamond test. Some items may include zirconia diamonds, which do not pass the diamond tester.
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What is moissanite, and how does it differ from diamonds? Moissanite is a lab-created gemstone that has a similar appearance to diamonds but is distinct in its composition and properties. It is known for its exceptional sparkle and fire.
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Where do you ship your products? We currently ship to North America and Europe.
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Is there a minimum order amount for free shipping? Yes, we offer free shipping on orders over $199.
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How long does shipping take? Shipping times vary based on your location. Generally, domestic orders within North America take 5-14 business days, while international orders may take longer.
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Can I track my order? Currently were are working to offer tracking services.
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What if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving your order, and we will assist you in resolving the issue.
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Do you offer returns or exchanges? Yes, we have a return and exchange policy. Items can be returned or exchanged within 7 days of purchase, provided they are in their original condition.
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How do I care for my sterling silver jewelry? To maintain the quality of your sterling silver jewelry, we recommend storing it in a cool, dry place and occasionally polishing it with a silver cloth to prevent tarnishing.
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Are your unisex items suitable for both men and women? Yes, our unisex items are designed to be versatile and can be worn by anyone, regardless of gender.
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Can I customize my jewelry? Currently, we do not offer customization services, but we are always exploring ways to enhance our offerings. Stay tuned for updates!
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Do you have a physical store? At this time, we operate exclusively online. This allows us to offer you a wider selection of products at competitive prices.
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How can I contact customer service? You can reach our customer service team via the contact form on our website, or you can email us directly at [insert email address]. We aim to respond to all inquiries within 24 hours.